The Blu Help Desk
Customer portal is live. Submit and track tickets with a fully functional CRM-powered system. Support that feels human — and NORMAL.
P.S. You can save your ticket number locally. We'll remember it for quick access on your next visit.
Quick Start
- Click Submit / Track a Ticket.
- Create an account (recommended) or continue as guest.
- Choose a topic, describe the issue, and attach screenshots.
- Watch your email for updates or check status in the portal.
What you can do
- Open new support requests
- Attach logs & screenshots
- Track ticket status & history
- Reply securely from the portal
System status
Checking the customer portal…
Guided Tutorials
Short, practical walkthroughs to make the most of the Blu Help Desk.
1) Submit your first ticket (2–3 minutes)
- Click Submit a Ticket.
- Create an account so you can log in later and see history.
- Choose the best topic (Billing, Website, Creative, Other).
- Fill in a clear subject and description.
Tip: Include what you tried, what you expected, and what actually happened.
- Attach screenshots if possible.
Windows: Win+Shift+S • Mac: Cmd+Shift+4
2) Track status and reply to staff
Sign in to the portal, open your ticket, and post a reply. You can also close the ticket when a fix works. Email notifications keep you in the loop.
3) Priority & SLAs — how we triage
- Emergency (security, outages): immediate triage.
- High (can’t work): same-day response.
- Normal (most requests): 1–2 business days.
- Low (nice-to-have): scheduled with upcoming cycles.
4) Best practices for faster resolutions
- Add the exact error text if you have one.
- Tell us the device/OS/browser (e.g., Windows 11 · Edge).
- Share steps to reproduce the problem.
- One ticket per issue keeps everything tidy.
FAQ
Can I submit tickets without an account?
Yes. Accounts are recommended for history and easier tracking, but guest tickets work fine.
How do I add screenshots or files?
In the portal, use the Attachments area when creating or replying to a ticket.
Where do I see updates?
In the portal under your ticket, and via email notifications sent to the address on file.
What if the portal is down?
Rare! If it happens, use the contact page and mark it URGENT. We post updates on the blog.
Still need help?
Best route
Open the portal and create a ticket. That gives you a tracking number and SLAs.
Open the Portal