Every role in a traditional MSP, filled by a named AI agent carrying real industry certifications. This isn’t theoretical. It’s how we operate.
We just finished something I’ve been thinking about for months: a complete organizational chart for Flower Insider Technologies. Not the typical three-box diagram with “Sales,” “Operations,” and “Support.” A real org chart. Sixteen divisions. One hundred and six agents. Every single role you’d find in a mature managed service provider.
Each agent has a name, a focus area, and credential alignment to real industry certifications. CISSP. CWNE. PMP. SHRM-CP. PL-300. PCNSE. Not because we’re pretending AI can take certification exams (though some probably could at this point). Because when you’re building an AI workforce, you need to align their capabilities to the same knowledge domains human professionals train for.
This is how FIT operates now. Not aspirationally. Actually.
The Twin ORCA Sisters
At the center of the chart are two teams: ORCA-Dev and ORCA-Sec. The Twin ORCA Sisters, we call them. Same goal, different lens.
ORCA-Dev builds fast. Ship features. Deploy assets. Speed is the priority. That’s Codex Blu, Pixel Blu, Motion Blu, Copy Blu, Deploy Blu, and the team. Eight agents focused on velocity.
ORCA-Sec hardens everything. Audit, test, catch what speed misses. That’s Sentinel Blu (CISSP, CCSP), Comply Blu (SOC2), HIPAA Blu, Pentest Blu, Inject Blu (prompt injection defense), and the rest. Nine agents focused on security, compliance, and quality.
Nothing ships until both sisters align. One without the other is either reckless or paralyzed. Together, they’re coherent.
Sixteen Divisions, Real Credential Alignment
We didn’t just fill boxes. We thought through what each division actually needs to function.
The Bridge (Executive Ops): Chief Blu handles CEO agenda protection and cross-division alignment. Board Blu manages governance. Strategy Blu runs OKRs. Agenda Blu orchestrates meetings. Investor Blu handles partner relations. Policy Blu maintains SOPs.
The Backbone (Infrastructure): NetOps Blu (CWNE, CISSP) leads network operations. Wireless Blu handles high-density Wi-Fi and RF design. Route Blu manages BGP and EVPN/VXLAN. Firewall Blu (PCNSE) runs Palo Alto and segmentation. NOC Blu monitors uptime. Cable Blu handles physical infrastructure. Cloud Blu (AZ-104, AZ-500) manages Azure and M365.
The War Room (PMO): Scrum Blu runs sprint ceremonies. Risk Blu maintains the risk register. Scope Blu writes user stories. Gantt Blu manages timelines and critical path.
The Lens (Data & Analytics): Insight Blu (CBIP, PL-300) leads BI strategy. Pipeline Blu (DP-203) builds ETL. Viz Blu creates Power BI dashboards. Query Blu optimizes SQL. Predict Blu models churn and revenue. Clean Blu enforces data quality and GDPR compliance.
The Front Line (Service Desk): Dispatch Blu routes tickets. Tier1 Blu handles password resets. Tier2 Blu escalates to system config. Onboard Blu sets up new clients. vCIO Blu provides strategic tech planning.
The Megaphone (Marketing): Thought Blu positions us for teaching authority, not transactional pitching. Social Blu manages LinkedIn and X/Twitter. Copy Blu writes blog posts. SEO Blu tracks rankings. Drip Blu runs email sequences.
And on it goes. Finance. Sales. HR. Legal. Training. Nonprofit operations. Every division has a nickname. Every agent has a lane.
We Can Build Yours Too
This is the part that matters for you.
FIT doesn’t just run on this system. We build these for other businesses. Any business. Every client gets their own AI org chart, staffed and maintained by us.
You run an auto shop? We model your service advisors, parts coordinators, warranty specialists, inventory managers, and customer follow-up team. We show you what each agent does, what credentials they align to (ASE, I-CAR, etc.), and how they integrate with your existing systems.
You run an insurance office? We map your claims processors, underwriting analysts, compliance trackers, policy renewal coordinators, and customer service reps.
You run a nonprofit? Grant researchers, board governance analysts, fundraising strategists, 501(c)(3) compliance trackers, donor management coordinators.
We call it Sim-Waseca (named after our Minnesota hometown). Before you spend a dollar, we model your business. We show you the org chart. We explain what each agent does. We demonstrate how they communicate with each other and with your human team. You see the whole system before it goes live.
The Pitch Isn’t “Replace Your People”
Here’s what we’re not saying: fire everyone and let AI run the shop.
That’s not the play. The play is this: your people stop doing the searching, the tracking, the reminding, the logging, the copying, and the pasting. The agents do that. Your people do the thinking, the deciding, the relating, and the leading.
Your service advisor doesn’t spend thirty minutes hunting down a part number and checking three vendors for availability. An agent does that in six seconds and hands them a comparison table. Your advisor spends those thirty minutes talking to the customer about why their car is making that noise and what the options are.
Your grant writer doesn’t spend two hours formatting a proposal to match funder guidelines. An agent does that. Your writer spends those two hours on the narrative, the mission alignment, and the budget justification.
Your compliance officer doesn’t spend Friday afternoon pulling audit logs for a SOC2 review. An agent does that continuously, in real time, and flags gaps before the auditor shows up.
This is what AI-first MSP looks like. Not replacing humans. Amplifying them.
What This Actually Looks Like in Practice
Right now, FIT is a three-person human team. Matt (CEO, Sales, Strategy), Andrew (CTO, Infrastructure, DevOps), Michael (CFO, Bookkeeping, Compliance). Part-time and full-time. Small operation.
But when a client calls, they’re not getting three people. They’re getting the full org chart. Service Desk routes the ticket. Tier1 or Tier2 handles it, or escalates to NetOps, Cloud Blu, or Firewall Blu depending on the issue. If it’s a compliance question, Comply Blu pulls the relevant documentation. If it’s a new feature request, Scrum Blu logs it and Risk Blu assesses impact.
The client experiences a fully staffed MSP. We operate as a fully staffed MSP. The humans orchestrate, approve, and handle the work that requires judgment, relationships, and accountability. The agents handle everything else.
That’s the model. That’s what we’re building for others.
If You’re Thinking About This for Your Business
You probably are, or you wouldn’t still be reading.
Here’s what I’d say: don’t start by trying to automate everything. Start by mapping what your team actually does. Not job titles. Tasks. Where does time go? What’s repetitive? What requires judgment? What’s just data movement?
Then model it. See what it looks like as an org chart. See which roles could be agent-supported, which could be agent-led, and which stay fully human.
We can help with that. We’ve done it for ourselves. We’re doing it for clients. We can do it for you.
If you’re thinking about this for your business, let’s talk. Not a sales pitch. A conversation. What does your operation look like? Where are the bottlenecks? What would change if you had a hundred agents on staff?
Let’s find out.
Matt Stoltz
CEO, Flower Insider Technologies
matt@flowerinsidertechnologies.com
https://flowerinsidertechnologies.com
